Dr Adam's Blog

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Workforce Dynamics: The Greater Fallout from the Global Financial Crisis

Adam Fraser - Thursday, May 05, 2011
Prior to the Global Financial Crisis we saw a shift in workforce dynamics. Historically the power was always with the employer. You were considered lucky to have a job and you did everything you could to keep it. Then we moved into a new millennium where demand was greater than supply. Power shifted to the employee and good candidates (even bad ones) could pick and choose from a selection of jobs.

As crazy as it sounds, when the “Global Financial Crisis” hit, employers breathed a collective sigh of relief, surely now the power would shift back to them?

So, has that really happened?

Recruitment firm Hudson have just published a report that indicates leaders are approaching this economic shift all wrong. Here are some highlighted challenges we are now facing.

Problem 1: A drop in engagement.
Half of all employees surveyed said that morale in their teams had plummeted since the financial crisis. In contrast only 26% of employers thought there was a reduction in employee engagement.

Clearly this shows that employers are out of touch with their staff and their attitudes. This is devastating for the company as organisations live and die by the engagement of their workforce.

Companies with a high level of engaged staff report 2.6 times more growth in earnings per share, have 12% higher customer advocacy, 18% higher productivity, 51% less inventory shrinkage, 51% less employee turn over and 65% less accidents in the work place as compared to companies with a low level of engagement.

Problem 2: The relationship has become complacent.
32% of employees thought that management no longer saw a need to reward or recognise them, because they were lucky to have a job!

It screams of a lack of empathy and understanding of their workforce. Also indicates that many managers are reverting to a 1950’s attitude of leadership where leadership is “put your head down, shut your mouth and don’t rock the boat or I will get someone else to do your job”.

Problem 3: Fear is keeping them from leaving.
Those who said they were working harder and were more motivated to get their work done since the GFC cited the driving reason as fear of job security. One thing we know about people is that fear is only a short-term driver and eventually leads to disengagement and contempt.

Problem 4: They wont stick around when the good times return!
In the past the average annual employee turnover within companies was around 25%, this year that has dropped to 15%. So how long will this last? Not long, because 47% of employees indicated that they were actively seeking a new role.

Many experts are saying that when the job market does turn around (and it will) there will be a flood of people leaving companies they felt gave them a hard time during the downturn.

Companies that got it wrong in the GFC will spend the next couple of years lining the coffers of recruitment companies rather than enjoying the opportunities that come with an upswing in the economy.

I am already hearing stories of companies who have been asked to reinstate the people they had sacked – because the overseas branch (out of touch with the local economy) reacted too zealously to the bad news and cut too many jobs.

How do we fix it? Research by The Gallup Management Journal indicates that there are four main areas to address to improve engagement in a difficult economy.

Leadership and Direction
Communicate, communicate, communicate! Keep your work force informed of the company’s situation and market movements.
Be Transparent – Be open about the decisions made and the reasons why.
Get middle managers on board – if middle managers are supportive of the executive it goes a long way to improving engagement.
Work structure
Ask your work force for innovation. I was recently working for a company who needed to save 6 million from a department so the overseas head of the company wanted to slash jobs. Luckily, an innovative mind in Australia put it to the department and within a week they came up with a plan to save in excess of this without one job lost.
Outline must win battles – in difficult times leaders must outline which priorities are critical.
Keep your head up as well as down – show your team how their efforts fit into an overall strategy for the company.
Capability
Keep training them – When people are under pressure and are fearful it is key to keep sharpening their skills to cope with this pressure
Give them feedback – outline what they are doing well and what they need to improve.
Talk to them about their career progression and identify opportunities for them.
Reward
In a flat economy it can be hard to reward your staff with money- start to think more broadly about how else can you reward them.
Thank them. It sounds so simple its offensive but very few companies and managers simply thank their staff for a job well done.

Being bullied by your environment? Get control back!

Adam Fraser - Wednesday, March 16, 2011
You’re writing a proposal to a client, the email alert goes off and you think “I will just check it”.

Someone wants you to move a meeting. Damn!

You spend the next 10 minutes sorting and co-ordinating calenders.

Back to the proposal! “Where was I? What did I want to say next ……..?

A few minutes later the phone rings. It’s a co-worker ringing to vent about a meeting they just had with a difficult client 13 minutes go by.

Back to the proposal. Geez. “Bugger I had a great idea for a value add while I was on the phone what was it, I hate it when I cant remember Arghhhhh!!

Knock at the door! Its HR wanting to discuss the behaviour of a member of your team. 35 minutes later they leave.
“I HAVE TO GET THIS PROPOSAL DONE!!!!!!”

An outlook alert goes off. Meeting in 15 minutes! Damn forgot that one, need to go over the figures they want me to report on.
“Where has the day gone? I will have to finish the proposal at home”

Does this sound familiar?

Click here to download the full white paper.

Are you killing your co-workers?

Adam Fraser - Tuesday, March 08, 2011
Latest psychological research tells us that our emotions drive and guide our behaviour, develop or ruin relationships, guide attention and help us store memories. Put simply our emotions control our performance and quality of life. They even have a dramatic impact on our health as negative emotions lead to the release of toxic chemicals that damage our body. Intensive care units have shown that patients who are comforted by others have lower levels of stress hormones, lower blood pressure and even have lower secretion of artery clogging fatty acids.

Obviously emotions have a big impact on you, but do your emotions affect your environment?

The reality is that emotions are carried through your organisation like electricity through a cable.

Put another way your emotions are contagious. The question is are your emotions worth catching?

A closed loop system is one that regulates its self and is not influenced by the outside world. Your emotions/mood is an open loop system meaning that the environment affects them. This open loop system allows a mother to console her distraught child, or a manager to rev up their sales team.  
This means that our mood affects the mood of our team. In 2000 Caroline Bartel at New York University and Richard Saavedra at the University of Michigan found that people in meetings adopted the same mood (good and bad) within 2 hours. They also found that teams of nurses and accountants tracked the same emotions over the week, even though they varied in terms of external stress and challenges.

Depending on what sort of emotions you bring to work you could be quite literally killing your co-workers. Pause for a moment and consider how do you affect the mood of your team? We so often only focus on the role of the leader, however we all affect the mood of our team.

Having said that the greatest influence on a team is the mood of the leader. It is so potent that many leaders should consider their primary task as the emotional leadership of their team. This is not to say that leaders cant have bad days, however research tells us that teams perform best and solid culture is built when the leader regularly has an optimistic, authentic and high energy mood.

Can we change our mood? In a word YES!. A person’s emotional state and attitude are not genetically hard wired, they can be changed. However we all have a bias towards a certain style and emotional set point.
The more we act in a certain way be it happy, cranky or sad, the more we reinforce that pattern in our brain and the more we act that way.

This is where emotional intelligence matters. An emotionally intelligent person can be self aware of their mood/emotions, change them for the better through self management, understand their impact through empathy and act so that they improve the emotional state of those around them.
Steps to improve you emotional state:

1.    Picture it up!
What emotional state do you want to be in? Picture how you want to act, be perceived, what is the mood of your team like. Get a clear understanding of how you want things to be.

2.    Take Stock!
Find out your starting point. Many leaders do not know how they affect their team and environment. I have spoken to many leaders to have them inform me of the great “vibe” in their team and how their team loves their leadership style. Only to be informed by the team that they see them as a “tyrant” and unapproachable. Park the ego and ask your team for feedback. The best way to do this in anonymously, you might also consider getting formal 360-degree feedback. In addition make it ok for your team to give you feedback on your emotional leadership.  Relax we are not as perfect as we think we are.

3.    Bridging the Gap!
How do you start to develop your leadership? First step is to up-skill yourself. Here are some things I have seen other leaders do in the past.
a.    Simply start to research and educate yourself on this area through books and courses.
b.    Take time to reflect, some of the best leaders I have worked with spend 30 mins a day reflecting on their emotional leadership. They analyse different situations during that day and examine how they reacted and how they could have responded in a better way.
c.    Some look outside of work, they develop empathy and emotional regulation by coaching their children’s soccer team or devoting time to a local charity.

4.    Practice Makes Perfect!
Choose one emotion to work on. For example you may choose to practice more patience with your co-workers, more empathy, greater optimism or simply look at removing anger and judgement from your leadership style. The way we change our behaviour, is to do and redo the new behaviour, over and over again. This breaks old neural patterns. An added bonus is that we can fast track this with visualisation. Imagining something in vivid detail fires the same brain cells and neural pathways that are actually involved in the real life task. Before a meeting or on the way to work start to run through your head and picture how you want to lead and manage your team.

5.    Get some Help!
Find a coach or a colleague who you can debrief you activity with. I have encouraged many leaders in large corporates to form coaching groups where they discuss their challenges and how they handled them. The feedback has been that they are exceptionally beneficial.

Find a copy of this article here

Flexible work places are happier work places

Adam Fraser - Tuesday, November 03, 2009

Taken from http://www.huffingtonpost.com/annie-toro/a-flexible-workplace-is-a_b_342260.html

As National Work and Family Month and Mental Health Awareness Month draw to a close, it's a good time to reflect on the impact of flexible work arrangements on the health and well-being of employees and their families.

Years of psychological research provide a strong foundation for flexible work arrangements, demonstrating the benefit to employees' physical and mental health, as well as their family life. To promote this knowledge, the American Psychological Association created an Office on Work, Stress and Health that promotes research, training, practice and policy addressing these matters, including:

a) Promoting understanding of work stress and its impact on the well-being and productivity of workers;

b) Exploring organizational and behavioral interventions to reduce stress, illness and injury in the workplace;

c) Studying the impact of changing work force demographics (e.g., aging workers, increasing proportions of ethnic and racial minorities and women) on health and safety in the workplace; and

d) Building collaborative partnerships among psychology, industry, labor and federal agencies to reduce stress and health and safety risks in the workplace.

For APA, issues impacting work, stress and health are of utmost priority. Our dedication to furthering initiatives that lead to a healthy workplace environment stems from our association's mission to advance the creation, communication and application of psychological knowledge to benefit society and improve people's lives.

These issues are particularly important under the sustained pressures of global competition on the U.S. work force. Psychologists are uniquely trained to address the behavioral aspects of change faced by our work force.

Research provides us with essential information regarding changes in our society that speak to the critical need to prioritize workplace flexibility. However, public policy has not kept up with the realities of working families. Today's families are more likely to include single parents, unmarried couples, same-sex couples -- sometimes with children, and stepchildren.

One of the most striking changes in U.S. families in the past 30 years is the increasing number of working women and the rate of mothers who work, especially mothers of infants and young children. Recently, California first lady Maria Shriver and the Center for American Progress released a provocative report entitled "The Shriver Report: A Woman's Nation Changes Everything" on the status of women in the United States and the drastic changes that have taken place in our country as a result of women's entrance into the work force. The study is aimed at inciting what it calls "a national conversation about what women's economic power means for our way of life."

Research tells us there is a positive connection between workplace flexibility and an individual's work-life balance. For instance, employees who work in environments that provide flexible work hours also tend to experience fewer conflicts within their work, family and personal lives. However, when a workplace does not provide adequate flexibility, women are more likely than men to experience work-family conflicts and health-related distress, some studies show.

Another key factor is employee perception of workplace culture. Many employees do not use such policies, even when they are available, because they are concerned that taking advantage of parental leave or flexible work schedules, for example, may be perceived as a lack of job commitment and could negatively affect their career advancement. Thus, it is imperative that employers not only support the employees by promoting their company's flexible schedule options, but also create and maintain a culture that encourages use of these policies.

Research shows that employers benefit from offering greater workplace flexibility. When employees receive the flexibility they need, there is less absenteeism and greater job satisfaction. Employees are more motivated to adopt healthier behaviors, sleep better and be involved in employer-promoted health education programs. Additionally, employers have lower health care utilization costs.

Given the interest in issues affecting working families demonstrated by the Obama administration through the development of initiatives such as the White House Middle Class Task Force and the first lady's efforts to bring much-needed attention to issues involving work-family balance, we hope to see the development of sound federal policies and initiatives that will lead to positive outcomes for employees, employers, families and our country as a whole.

to find out more about culture and engagement go to http://www.dradamfraser.com/CustomContentRetrieve.aspx?ID=216930


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