Dr Adam's Blog

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Work-Life Balance

Adam Fraser - Thursday, May 26, 2011
Today's Blog answers some commonly held misconceptions about work-life balance...

1. What is your opinion of WLB?

I think the terms work life balance is negative as it implies that work is separate to our life. What we really want is work life integration where the two work together. Also with so much emphasis on balance these days the term balance almost have a negative effect as we feel pressure to get balance and fee guilty when we don't achieve it.

2. Does it actually exist anymore and why are we losing balance in our lives?

There is more pressure on the average employee today than any other time in history. Companies are cutting resources yet expecting greater outcomes, every industry is feeling the pain and no one is immune. Business guru Charles Handy said that working in the 21st century is described by the formula ½ x 2 = 3. Translated, this means half the number of people doing twice the amount of work expected to get three times the result. Yes there is a trend towards less balance.

3. Does striving for balance put excess pressure on us? Yes it does and when we don't achieve it we feel guilty. Also society makes us feel guilty when we don't have balance.

4. Do you believe WLB is achievable? I do however most people will need to alter their idea of balance, because what they expect and what is achievable are two very different things.

5. Are most peoples ideas for balance achievable? No they tend to be unrealistic. Most people think that balance is a destination that you arrive at where they will have all the time in the world and they will be calm and relaxed and serene. Balance varies each day and it is a constant battle. In addition many people off their balance for a future day. They say I will have balance when "the kids leave home", or when "they employ someone else at work to reduce my work load". Balance does no suddenly arrive one day. We need to find balance in all times.

6. Do we need to alter our goals and expectations around balance?
Yes I believe that if we want more balance in our lives we start off with a very conservative goal and work up from there.

7. Is balance the same for all people? No, balance differs for different people and you need to find what works for you. For some people they need balance on a daily basis, while other people only need balance on a weekly basis. Balance is a personal thing.

8. Do you know people that get WLB right and what do they do to achieve it? They are realistic about what they can achieve and they make sure that they can integrate the balance into their life.

9. What do you think the keys to balance are? Being realistic Having a plan that is practical Set some rules and constantly re-evaluate it to make sure it is working.

How to avoid burnout in a world where work-life balance is dead!

Adam Fraser - Tuesday, May 17, 2011
Life is getting faster and faster and shows no signs of slowing down. Individuals and companies are being asked to do more with less time and resources. To be successful in this new world we need to adapt to our new environment by speeding up. In the 21st century businesses or people that slow down will get left behind and made obsolete. Also in this comoditised and competitive world staying on the cutting edge is vital. Businesses need to out create, out innovate and out market their competition. The key to staying on the cutting edge is greater and sustained performance.

The bad news is that business owners and employees are not working any where near their performance potential with Hewitt’s reporting that less than 50% of us are engaged. This lack of engagement is often due to fatigue and burn out.

When we feel tired and burnt out we often say “I need work life balance”.

80% of Australians believe that it is more difficult to achieve work life balance and they are right. We are working more and more and filling our out of work time with more and more responsibilities. Our preoccupation with being busy has even changed the way we greet people. A typical greeting is “Hi, how you doing, keeping busy?”.

Charles Handy described the business environment in the 21st century by the following formula:

½ x 2 = 3

The translation means half the number of workers doing twice the amount of work expected to get three times the result.

Let’s get real here this is the reality of our situation. Balance is possible however we are not willing to compromise on the things that will give us balance. So unless you are willing to move to Nimbin don’t expect to be enjoying balance any time soon.

Yet there is no shortage of people out there who tell us that this allusive balanced life is possible. They are usually speakers and authors with big teeth and an orange tan and they tell us that we can have the perfect life and all we need to achieve it is to enroll in their work life balance course that goes for 4 months every night of the week for 4 hours.

Work life balance is dead, dead, dead, dead and it doesn’t look like there will be a resurrection any time soon.
What’s the solution? How do we avoid burnout in this time poor world?

One thing that leads very quickly to burn out and fatigue is trying to work an entire day without a break. This practice is the norm now with meal breaks a distant memory. Not only is this physically impossible it also dramatically reduces our productivity. Two Harvard researchers Robert Yerkes and John Dobson examined how to structure a working day in order to avoid burn out and stay productive.

When we focus and work hard our body gets stressed. This is a good thing as our brain releases adrenaline and cortisol which stimulates brain activity and improves performance. However this only works up to a point, after prolonged exposure to these stress hormones we reach our “productivity peak”. Following this peak the brain starts to become fatigued, we loose focus and the high levels of stress hormones start to damage our brain. An example of this is in practice is when you are in a meeting that goes for over an hour and we find ourselves daydreaming and thinking about our weekend.

The productivity research shows that when we get to this point (approximately after 60 to 90 minutes of hard work) it is important to take a short break and relax. An ideal situation is doing five to ten minutes of a relaxing activity where the mind is no longer focusing on work. To do this you don’t need to get out the meditation cushion and your incense candles. All you need to do is sit and relax for 5 minutes focusing on breathing slowly and deeply, then get up and walk around for a couple of minutes. This is an obtainable goal as it is only 5 minutes, anything more would be unrealistic in this time poor society.

Relaxing at the point of our “productivity peak” stops the production of stress hormones (adrenaline and cortisol) and produces nitric oxide instead which stimulates the release of neurotransmitters such as endorphins and dopamine. These chemicals make us feel better and improve our ability to focus and think clearly.

In effect what you are doing is working your brain hard then relaxing it to restore your brain chemistry and get the two hemispheres of your brain communicating. This is not about budging during your day, its about working hard and dropping out briefly to prepare yourself for the next period of intense focus.

It’s similar to exercising hard resting for a short period of time, resting and then exercising again.

What will stop us doing this is our fixation on how much time we spend at work rather than how effective we are at work. Are you time driven or performance driven?

By working hard and taking your brain to the height of potential and then suddenly relaxing it, it is possible to get greater performance out of it during your day and greater performance means we get more done in less time and only then can we have more time for ourselves.

Why Change is so hard to do!

Adam Fraser - Thursday, February 17, 2011
When I was an academic (in a previous life) I noticed that people in this environment were drawn to complexity. They would always find the most complicated way to explain something and always gravitated towards the most complex solution to a problem. My take on the driver for this behaviour was two things:

1.    It formed an intellectual barrier that did not allow the average person to access that world. Intellectual snobbery at its highest level          
2.    They saw simplicity as a sign of intellectual laziness and this work was of poorer quality.


The problem was that this attitude made the material mind numbingly boring. I must have sat through over 300 academic presentations and never stayed awake in any of them. However most importantly it hampered their ability to teach and pass on concepts. I never had a lecturer help me learn and understand concepts - they just threw information at me.
However when I moved into the business world as an educator, I discovered the amazing power simplicity has. In a meeting with Ralph Norris the CEO of the Commonwealth Bank, I asked him what the biggest mistake we make in business was? His reply was - “We overcomplicate it. I run this bank on five simple principals. Simple principals allow people to learn them fast, remember them and have clarity about what behaviours they have to exhibit”.
My obsession with understanding how people change recently led to a psychologist from the University of Virginia, Jonathan Haidt. He has a change model that I think is one of the best that I have ever come across, because of its simplicity. The model consists of three parts, a rider on an elephant walking along a path. Sounds weird? Let me explain.

The rider is our logic, our rational side.
The elephant is our emotional side.
The path is the environment in which we are changing.

Within this model you can see that the logical side has very little control. The rider can pull on the reins as hard as they like, but if the elephant wants to go in another direction the rider can do little to stop it. An example is that you know you shouldn’t text your ex at 3am but you still do. The elephant has the most power in this model.

According to Jonathan, to facilitate change you have to do 3 things:
1.    You must give the rider clear instructions about what change needs to occur. What are the exact behaviours you need them to exhibit? If the rider does not know exactly what they need to do they can wander off all over the place.
2.    You must appeal to the elephant. You have to make it so that the elephant has a desire to go in that direction.
3.    Lastly you have to clear the path. You need to make it easy for the elephant to go there. Ensure that there are no roadblocks.
I have been using this model in my work with companies with amazing results.

Guide the rider
I was with a department of a bank. As a group they came up with a goal to become number one in customer service. While that is a great goal what I pointed out is that there is no clear behaviours attached to that goal. How will people change their behaviour to achieve that goal? Upon reflection they then came up with a clear behaviour. ‘Never pass a customer on, do not transfer them to another department and you must solve their problem on the spot’. Since the introduction of this clear behaviour they have seen a sharp rise in their client satisfaction.

Motivate the elephant
I was working with a manufacturing group who were having problems getting people to stick to safety policy. The problem was that the employees saw safety as unnecessary because they thought they were bullet proof and would never get hurt. In my research on the company I found out that the major accidents people had in the company were due to another person cutting corners. In other words when an individual did not stick to the safety policy they put their co-workers at risk. Then I presented to them and talked about how they would feel if their actions lead to a mate being injured or even killed. How would they feel if they took away their livelihood and left their family struggling to survive.  I then had a guy in the group talk about when he did not follow policy, which led to a co-worker being seriously injured.
They went from thinking that not paying attention to safety was a cool/brave thing to do. To my actions could hurt my mates. Their elephant was seriously motivated.

Clear the path
A number of years ago I was engaged by a law firm to put in place a work life balance strategy for the senior associates and lawyers. I presented the strategy to the partners and they were on board. Six months later when we reviewed the project it had had little impact. Why? Well the strategy was simple and they knew the exact behaviours they had to do, so it wasn’t that. The elephant was engaged because they all wanted to see their families more and to reduce their stress. The reason it failed was that the partners penalised them when they exhibited those behaviours. The problem was that the partners put barriers on the path.

From now on when you are trying to change anything in your life or leading others through a change process ensure that you:
1.    Guide the rider with crystal clear behaviours.
2.    Appeal to their elephant.
3.    Clear the path.


For a copy of this article, go to Why change is so hard to do

Flexible work places are happier work places

Adam Fraser - Tuesday, November 03, 2009

Taken from http://www.huffingtonpost.com/annie-toro/a-flexible-workplace-is-a_b_342260.html

As National Work and Family Month and Mental Health Awareness Month draw to a close, it's a good time to reflect on the impact of flexible work arrangements on the health and well-being of employees and their families.

Years of psychological research provide a strong foundation for flexible work arrangements, demonstrating the benefit to employees' physical and mental health, as well as their family life. To promote this knowledge, the American Psychological Association created an Office on Work, Stress and Health that promotes research, training, practice and policy addressing these matters, including:

a) Promoting understanding of work stress and its impact on the well-being and productivity of workers;

b) Exploring organizational and behavioral interventions to reduce stress, illness and injury in the workplace;

c) Studying the impact of changing work force demographics (e.g., aging workers, increasing proportions of ethnic and racial minorities and women) on health and safety in the workplace; and

d) Building collaborative partnerships among psychology, industry, labor and federal agencies to reduce stress and health and safety risks in the workplace.

For APA, issues impacting work, stress and health are of utmost priority. Our dedication to furthering initiatives that lead to a healthy workplace environment stems from our association's mission to advance the creation, communication and application of psychological knowledge to benefit society and improve people's lives.

These issues are particularly important under the sustained pressures of global competition on the U.S. work force. Psychologists are uniquely trained to address the behavioral aspects of change faced by our work force.

Research provides us with essential information regarding changes in our society that speak to the critical need to prioritize workplace flexibility. However, public policy has not kept up with the realities of working families. Today's families are more likely to include single parents, unmarried couples, same-sex couples -- sometimes with children, and stepchildren.

One of the most striking changes in U.S. families in the past 30 years is the increasing number of working women and the rate of mothers who work, especially mothers of infants and young children. Recently, California first lady Maria Shriver and the Center for American Progress released a provocative report entitled "The Shriver Report: A Woman's Nation Changes Everything" on the status of women in the United States and the drastic changes that have taken place in our country as a result of women's entrance into the work force. The study is aimed at inciting what it calls "a national conversation about what women's economic power means for our way of life."

Research tells us there is a positive connection between workplace flexibility and an individual's work-life balance. For instance, employees who work in environments that provide flexible work hours also tend to experience fewer conflicts within their work, family and personal lives. However, when a workplace does not provide adequate flexibility, women are more likely than men to experience work-family conflicts and health-related distress, some studies show.

Another key factor is employee perception of workplace culture. Many employees do not use such policies, even when they are available, because they are concerned that taking advantage of parental leave or flexible work schedules, for example, may be perceived as a lack of job commitment and could negatively affect their career advancement. Thus, it is imperative that employers not only support the employees by promoting their company's flexible schedule options, but also create and maintain a culture that encourages use of these policies.

Research shows that employers benefit from offering greater workplace flexibility. When employees receive the flexibility they need, there is less absenteeism and greater job satisfaction. Employees are more motivated to adopt healthier behaviors, sleep better and be involved in employer-promoted health education programs. Additionally, employers have lower health care utilization costs.

Given the interest in issues affecting working families demonstrated by the Obama administration through the development of initiatives such as the White House Middle Class Task Force and the first lady's efforts to bring much-needed attention to issues involving work-family balance, we hope to see the development of sound federal policies and initiatives that will lead to positive outcomes for employees, employers, families and our country as a whole.

to find out more about culture and engagement go to http://www.dradamfraser.com/CustomContentRetrieve.aspx?ID=216930

Women struggle with Work Life Balance

Adam Fraser - Tuesday, November 03, 2009
Taken From
http://www.consultant-news.com/article_display.aspx?p=adp&id=6258


Due to greater pressures from work 40% of women who earn in excess of £40,000 don’t feel equipped with the skills to achieve a work/life balance, according to new findings.


40% of women won’t achieve a work/life balance due to stress at work

The research by Morgan Redwood, a leading expert in talent development, is based on 237 detailed online interviews with women from a range of backgrounds across the UK.

With National Stress Awareness Day taking place next week (4th November) these recent findings just underline even further how stress at work is affecting women in achieving a work life balance.

The study was designed to determine to what extent women of working age in the UK agree or disagree with a range of attitude statements and determine their levels of contentment towards life, work, relationships and future prospects. Throughout the study women frequently experienced negative and stress related feelings, with 39% highlighting this fact further, by saying they are constantly feeling anxious.

Janice Haddon, Managing Director of Morgan Redwood says: “With the economic climate as it is many companies are looking to save money, one way of doing this is obviously to add to the workload of their staff. However by doing this, it is having a major knock-on effect. Pressure from work is increasing, meaning stress levels are getting higher. And when this is happening, particularly with women, as this survey shows, a work life balance is not being achieved.” This obviously also affects their work place performance and work place productivity.

The research also identified another interesting fact. For those women who have had children, they had experienced a loss of confidence when returning back to the workplace. Two fifths of women with children who were surveyed said they had lost confidence as a result of having a family.

Haddon comments: “Having children is life changing. With the pressures of returning back to work, and the worry of performing well after time off, it’s not surprising that women lose confidence after having a family. This can add to stress levels, making it harder to achieve that work life balance, as more time is needed in the office to prove their worth and build their confidence up.”

Haddon continues: “We’ve just launched a new series of workshops to help women and men achieve a work life balance and help them deal with stress. Our one-day workshops, self-titled ‘Creating My Future,’ will help individuals find the confidence and sense of purpose to get their lives back on track, stress free.”

For more info on getting control back visit: http://www.dradamfraser.com/CustomContentRetrieve.aspx?ID=187950

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